Support

When you have a question or concern, Crypto Reels Casino support is available. Day or night, you'll have no problems reaching the help team. They're available on holidays, too.

FAQs and the Answers

Before reaching out to casino support, you may find yourself asking the same question that's been asked and answered before. Here are some of the most commonly asked questions and their answers.

Who Can Play at Crypto Reels?

Certain players are banned from playing online casino games for real money. If you live in Australia, France, Hungary, Italy, Portugal, Romania, and the UK, you cannot play for real money. Players from other jurisdictions must be 21 or the legal age in their jurisdiction, whichever is greater.

How Do You Play at Crypto Reels?

You have three options for playing casino games. Download the free casino software. The casino software is compatible with computers that have Windows 7 or better, Adobe Flash Player 11 or higher, an Intel Core i3 or equivalent, and at least 2 GB of memory. If you have a MAC, you must have Windows emulation software if you want to install the free casino download.

Play online in the instant play casino. The instant play casino needs Flash and works best in Chrome, Edge, Firefox, and Safari. It can run on Internet Explorer 11 or better, but there may be some issues with images and features not loading correctly.

You're also welcome to access the mobile casino on your Android or iOS phone or tablet. Load the casino in your device's browser.

What Banking Options Are Available?

The casino accepts credit cards (American Express, Discover, MasterCard, and Visa), Bitcoin, QBDirect, and wire transfers. Other options may be available depending on your address. Bitcoin is a preferred banking method for deposits and withdrawals.

Can You Cash Out Money From Free Chips?

Bonus codes that give you free chips are rewarding, but you need to be aware that the funds are only available for placing real money wagers. You cannot withdraw the value. If you win money, you can withdraw winnings, but there are restrictions attached to all casino coupons. Make sure you read and understand the terms before claiming a bonus.

How to Reach Casino Support

The best way to reach the support team is by clicking the "Chat" icon on the side of the screen. Live chat gives you the answers you need in a matter of minutes. If that's not ideal, you can also reach casino help via email through a form on the Contact Us page or phone (1-866-522-7289).